Auto brightness problem

VikramSaharan — Thu, 26 Mar 2020 16:15:18 GMT

After software update to version 10 in my Galaxy M30s auto brightness feature is not working when I use it with always on display .

Re: Auto brightness problem

Samsung_Support3 — Mon, 04 May 2020 11:40:41 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.

1) Check device in safe mode :-
Steps to enter into Safe Mode:- Press and hold the Power key, when Power off icon appears > hold power off icon.
Exit safe Mode:- Restart device.
Note:- If your device functions correctly in Safe Mode, it is most likely that the issue lies with a 3rd party application that can be uninstalled to resolve the problem.

2) Update software(If available):- Settings > Software update > Download and install > Install now.

3) Reset the device :- Setting > General Management > Reset settings.
Note :- Kindly create data backup of your device via SMART switch mobile application.

If issue still persist, kindly register your concern in Samsung members app (Samsung Member > Get help > send feedback > Ask question/Error report)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Auto brightness problem

VikramSaharan — Mon, 04 May 2020 12:30:51 GMT

problem not resolved after all trouble shoots it is software bug

topic Re: Auto brightness problem in Tech Talk

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