topic bluetooth headset not connecting. in Tech Talk

bluetooth headset not connecting.

DeepLight — Sat, 02 May 2020 17:02:54 GMT

I have HBS-730 bluetooth headset but I tried everything but it is not connecting with my Galaxy A30. Initially it was connecting. While it is connecting with other devices.please help in this regard.

Re: bluetooth headset not connecting.

immi007 — Sat, 02 May 2020 22:42:11 GMT

try re pairing it once

Re: bluetooth headset not connecting.

cs_member9 — Fri, 08 May 2020 05:11:06 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

Reset App Preference: Settings> Apps> More option> three dots at the top right corner of the screen> Reset App Preferences
Clear paired list: Settings.> Tap on Connection and turn on Bluetooth.> Tap on Setting option along with the paired device>Tap on Unpair

For further assistance, register your concern in Samsung Members Application (Samsung Members App > Feedback >Error report > Attach log file for any issue)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support