topic Re: fingerprint sensor doesn't work sometimes in Tech Talk

fingerprint sensor doesn't work sometimes

sourabhkp — Mon, 27 Apr 2020 15:07:44 GMT

Sometimes fingerprint sensor doesn't work mostly when screen is off to sense fingerprint i have to wake up screen manually to sense finger

Re: fingerprint sensor doesn't work sometimes

immi007 — Mon, 27 Apr 2020 15:15:38 GMT

Since Samsung uses ultra sonic sound finger print
your Traces of fingerprint print can get scanned.
so cleaning your traces might help.
(thats why the problem with the screen guards)

also use 2 fingerprint registrations for one finger that is register one finger into 2 slots of fingerprint.

Samsung ultra sonic might be slow but it is best secured in- display fingerprint sensor available on the market.

hope your problem gets fixed 😄

Re: fingerprint sensor doesn't work sometimes

RAHUL789 — Mon, 27 Apr 2020 15:20:51 GMT

please wipe your finger and then try, else something wrong with sensor

Re: fingerprint sensor doesn't work sometimes

cs_member10 — Fri, 01 May 2020 08:16:40 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and perform the following steps to resolve the "fingerprint" issue:

1)To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.
2)Ensure that the screen protector or the touchscreen on the fingerprint recognition sensor area is not scratched or damaged by objects, such as coins, keys,pens,and necklaces.
3)Ensure that your fingers are clean and dry. It should not be wet.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support