topic Re: Internet not working properly in Tech Talk

Internet not working properly

kiranborate — Fri, 24 Apr 2020 20:28:10 GMT

Dear team,

After updating my Samsung Galaxy J8 there is internet problem.

Mine net is not working properly.

Please guide me as soon as possible.

Re: Internet not working properly

Ashwin98 — Sat, 25 Apr 2020 17:08:01 GMT

Try to reset network settings and also reset your APN to default.
I think this may solve your problem

Re: Re: Internet not working properly

kiranborate — Sat, 25 Apr 2020 18:03:20 GMT

Okay I will try... hope so it will solve my problem.

Re: Internet not working properly

cs_member9 — Fri, 01 May 2020 12:54:08 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

Check device network mode settings: Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.
Check network operator settings: Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.

Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode. Check device network in open area. Kindly check your device in a different location/network coverage area.

If the issue still persist please we would request yo to please contact you network service provider.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support