topic Re: Fingerprint Sensor in Tech Talk

Fingerprint Sensor

MrTanvir — Fri, 10 Apr 2020 15:24:29 GMT

From the last few days i am facing fingerprint issue . It is not working all the time. And sometime its not be able to recognise my fingerprints and shows me the 5 times attempt error.

Help me get rid of this problem.

Device - A30

Software update.

Re: Fingerprint Sensor

Samsung_Support4 — Thu, 23 Apr 2020 05:54:12 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned step to resolve the issue:

1) The device may not recognize fingerprints that are affected by wrinkles, small or thin fingers.

2) To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

3) Ensure that your fingers are not wet, they should be clean and dry.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: Fingerprint Sensor

MrTanvir — Thu, 23 Apr 2020 06:05:25 GMT

I have already done that excluding number 3