J7Pro

BabuJanardhanan — Thu, 09 Apr 2020 07:12:22 GMT

Back button in J7 Pro is not working. Any suggestions to rectify

Re: J7Pro

Samsung_Support3 — Wed, 22 Apr 2020 11:45:48 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Check device in safe mode: Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

If issue still persist, kindly send us log file through error report section from Samsung Member within 15 minutes of issue occurrence, this will help us to assist you better. (Samsung member > Get help > Send feedback > Error report > Select the issue).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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J7Pro

Re: J7Pro