topic Re: Re: screen Touch problem after update please help in Tech Talk

screen Touch problem after update please help

kousikp — Mon, 13 Apr 2020 13:35:11 GMT

After Schedule Update I face sever Problem To Use My M30S . Please Help.

Re: screen Touch problem after update please help

jainpritam451 — Mon, 13 Apr 2020 16:05:01 GMT

Decrease 3rd party apps and contact online customer care as lockdown going on the service Center won't help now.

Re: Re: screen Touch problem after update please help

kousikp — Wed, 15 Apr 2020 08:43:23 GMT

I have already try .. but can not getting any better performance

Re: screen Touch problem after update please help

jainpritam451 — Fri, 17 Apr 2020 05:15:33 GMT

Try interactive checks in get help at samsung members app.

Re: screen Touch problem after update please help

Samsung_Support3 — Fri, 24 Apr 2020 05:45:46 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Follow the bellow mentioned steps to resolve your issue:-
- We recommend to have at least 20% internal memory free.
- We always recommend to use Samsung authorized screen guard/protective film/tempered glass on the phone.
- Press the power and volume down key simultaneously for few seconds.
- Restart the device: Press and hold the Power key > Restart > Again Restart
- Check device in safe mode: Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the screen

If the above steps didn't work, kindly send us the error log file using Samsung member application by mentioned path in order to examine the exact issue occurring in your device. Open Samsung member app>Get Help>send feedback>Error reports>attach log file

Note: For better assistance, please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support