https://r2.community.samsung.com/t5/Tech-Talk/Bluetooth/m-p/4054383#M55883 Check with some other mobile. If your headphone is working there then in your mobile goto settings &gt;general management&gt;reset&gt; and reset network settings.<BR /><BR />If your bluetooth headphone is not working in another mobile also then there is some fault in it. Wed, 15 Apr 2020 05:14:15 GMT MrGEEK 2020-04-15T05:14:15Z https://r2.community.samsung.com/t5/Tech-Talk/Bluetooth/m-p/4054268#M55860 My bluetooth headphone is not connected with my j7 prime please help me&nbsp; Wed, 15 Apr 2020 05:02:00 GMT https://r2.community.samsung.com/t5/Tech-Talk/Bluetooth/m-p/4054268#M55860 Anonymous 2020-04-15T05:02:00Z https://r2.community.samsung.com/t5/Tech-Talk/Bluetooth/m-p/4054383#M55883 Check with some other mobile. If your headphone is working there then in your mobile goto settings &gt;general management&gt;reset&gt; and reset network settings.<BR /><BR />If your bluetooth headphone is not working in another mobile also then there is some fault in it. Wed, 15 Apr 2020 05:14:15 GMT https://r2.community.samsung.com/t5/Tech-Talk/Bluetooth/m-p/4054383#M55883 MrGEEK 2020-04-15T05:14:15Z