A50 Charging Issue

Walker92 — Fri, 03 Apr 2020 19:31:52 GMT

I am facing a issue in charging my phone, it showing usb connected/dissconnected repeatedly, and also after the latest update phone is getting over heated.

Help me how to fix it...

Re: A50 Charging Issue

cs-member13 — Tue, 14 Apr 2020 10:16:58 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly perform the below mentioned quick steps:
1) Check the power socket functionality with a different device or try to charge the device in a different power socket.
2) Check whether the charger cable and adapter is fixed well. Remove charging cable and reconnect with mobile phone properly.

If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

topic Re: A50 Charging Issue in Tech Talk

A50 Charging Issue

Re: A50 Charging Issue