Fingerprint sensor

Rockgamers — Sun, 12 Apr 2020 04:07:39 GMT

Fingerprint sensor is not working properly on A50s . It is not accepting my fingerprint and it sometimes works and sometimes not . What to do?

Anyone else is facing the same problem in their A50s.

Pls tell me the solution.

Re: Fingerprint sensor

Samsung_Support4 — Thu, 23 Apr 2020 05:55:20 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned step to resolve the issue:

1) The device may not recognize fingerprints that are affected by wrinkles, small or thin fingers.

2) To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

3) Ensure that your fingers are not wet, they should be clean and dry.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > click on “+“icon > send feedback > error report/ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

topic Fingerprint sensor in Tech Talk

Fingerprint sensor

Re: Fingerprint sensor