topic Re: M 31 After software update not starting in Tech Talk

M 31 After software update not starting

Malikexpert — Sat, 11 Apr 2020 07:56:55 GMT

I am using Samsung Galaxy M31 and i have problem as below;

Yesterday 10 Apr 2020 I receive software update notice and when i try it download all and while installing update it appear SUPER : Built Id does not match with the reference.

Volume Down Key + Power Key for more than 7 secs :Cancel (restart phone)

After pressing these two keys, it start installing update and same problem appear in my phone.

Hard reset of phone also not possible.

How to do? Since lockdown is going on i cannot use my phone.

Re: M 31 After software update not starting

Samsung_7THY1L3 — Sat, 11 Apr 2020 15:59:32 GMT

Hi friend,
Me too faced the same problem, but thankfully found the below link with the Solution.

It worked great and solved the problem. Hope this works for you too :)

https://r2.community.samsung.com/t5/Galaxy-M/Solution-Galaxy-M31-OTA-crash-with-Latest-update/m-p/4015719#M87522

Re: Re: M 31 After software update not starting

Malikexpert — Fri, 24 Apr 2020 23:16:09 GMT

thanks mobile is start but hanging continuesoly