topic Re: problem in M31 in Tech Talk

problem in M31

Datlaanu — Sat, 11 Apr 2020 15:28:12 GMT

I am using Samsung Galaxy M31 and i have problem as below;

Today I receive software update notice and when i try it download all and while installing update it appear SUPER : Built Id does not match with the reference. Volume Down Key + Power Key for more than 7 secs :Cancel (restart phone) After pressing these two keys, it start installing update and same problem appear in my phone. Hard reset of phone also not possible. How to do? Since lockdown is going on i cannot use my phone.

Re: problem in M31

ixso — Sat, 11 Apr 2020 16:58:41 GMT

Congratulations! your phone has been successfully bricked.

Re: Re: problem in M31

Datlaanu — Sat, 11 Apr 2020 15:38:24 GMT

what to do now . i can't even visit service store because of lockdown

Re: Re: problem in M31

ixso — Sat, 11 Apr 2020 15:44:26 GMT

do you have windows PC?

Re: problem in M31

techiee — Sat, 11 Apr 2020 16:01:33 GMT

Hey buddy!
I was too stuck with this problem. Thankfully found a solution on time otherwise it would have been really difficult without my phone in this lockdown period. Check the below and follow the procedure.

https://r2.community.samsung.com/t5/Galaxy-M/Solution-Galaxy-M31-OTA-crash-with-Latest-update/m-p/4015719#M87522

Hope this helps!

Stay home! stay safe!