topic Re: Samsung M31 Problem in Tech Talk

Samsung M31 Problem

ashishbhavsar08 — Sat, 11 Apr 2020 13:44:53 GMT

Hi Samsung Team,

I am using Samsung Galaxy M31 and i have problem as below;

Today I receive software update notice and when i try it download all and while installing update it appear SUPER : Built Id does not match with the reference.

Volume Down Key + Power Key for more than 7 secs :Cancel (restart phone)

After pressing these two keys, it start installing update and same problem appear in my phone.

Hard reset of phone also not possible.

How to do? Since lockdown is going on i cannot use my phone.

Re: Samsung M31 Problem

Paresh07 — Sat, 11 Apr 2020 14:01:53 GMT

My M31 was broke because of the failed update from Samsung, I finally restored my mobile, here are the steps:

download Odin software. URL : https://www.androidinfotech.com/download-odin-all-versions/

You will need version 3.14 only

download M31 firmware https://samfw.com/firmware/SM-M315F/INS/M315FXXU1ATB7(approx 4 gb)

Extract files from firmware, you will get 5 files, AP, BL , CP, CSC and Home_CSC

open Odin and connect your phone with pc, it will show you message of Added in left column.
in right column, browse AP, BL , CP and Home_CSC. (If you dont want your previous data, select CSC file or if you want to keep app and Data as previous, select HOME_CSC)

Then click on start, it will show you message of PASS, if everything works good.

Mobile should be 50% charged.

For any help contact me. Thanks

Re: Re: Samsung M31 Problem

sanskar9 — Sat, 11 Apr 2020 14:03:03 GMT

really it works or not.

Re: Samsung M31 Problem

harishcoorg — Sat, 11 Apr 2020 14:04:24 GMT

is this method legal? meaning, will the warranty void if we perfomr this?

Re: Re: Samsung M31 Problem

Paresh07 — Sat, 11 Apr 2020 14:08:50 GMT

no issue in warranty.. I had my m31 unusable, i followed the steps and it is working with no data loss

Re: Samsung M31 Problem

sanskar9 — Sat, 11 Apr 2020 14:11:33 GMT

can you share your ss of m31

Re: Samsung M31 Problem

cs_member10 — Wed, 22 Apr 2020 07:51:41 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We are very sorry for the inconvenience caused to you, we request you to kindly contact us through below channels so that we can asssit you accordingly.

kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).

Note: Please send device log files of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Samsung M31 Problem

yog27v — Wed, 14 Oct 2020 23:44:51 GMT

changed file location

Re: Samsung M31 Problem

AashuRana — Sat, 16 Jan 2021 16:43:15 GMT

my samsung galaxy m31 mobiles whats app message box link is not open in direct browser ...whats problem