topic Re: Update problem in Tech Talk

Update problem

Panila — Fri, 10 Apr 2020 18:14:22 GMT

Hi!

I am using Samsung Galaxy M31. I saw software update notification and I downloaded it all but while installing update it appear SUPER : Built Id does not match with the reference.

Volume Down Key + Power Key for more than 7 secs :Cancel (restart phone)

After pressing these two keys, the same problem continues. Please help. I am not able to use my phone.

Re: Update problem

hedgehog — Fri, 10 Apr 2020 18:37:55 GMT

use samsung smart switch for pc software connect phone and start emergency recovery software

Re: Update problem

MeghaPratapReddy — Fri, 10 Apr 2020 18:46:29 GMT

PC is not recognising the mobile. So how to connect to smart switch ??

Re: Update problem

hedgehog — Fri, 10 Apr 2020 18:49:17 GMT

try this https://r2.community.samsung.com/t5/Others/Boot-Loop-Boot-Stuck-Fixing-methods/td-p/4005373

Re: Update problem

MeghaPratapReddy — Fri, 10 Apr 2020 18:50:17 GMT

Thanks for the concern , will surely let you know it this is working or not. Thanks friend.

Re: Update problem

Panila — Fri, 10 Apr 2020 18:53:51 GMT

it is not helping. I am using MacAir. Any other solution? please help.

Re: Re: Update problem

hedgehog — Fri, 10 Apr 2020 18:56:54 GMT

Mac air that's apple right ???

Re: Update problem

Panila — Fri, 10 Apr 2020 19:18:33 GMT

Yes. Apple.

Re: Update problem

namdeoji — Fri, 10 Apr 2020 20:04:37 GMT

i am facing the same problem.. my device is not booting up after update ..

and i also can't switch it off

Re: Update problem

cs_member9 — Wed, 22 Apr 2020 07:24:51 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would advise you to please write us to the below mentioned link for better assistance.

https://www.samsung.com/in/support/email/

We are happy to help. Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support