topic Re: app crashes in Tech Talk

app crashes

ankit325 — Fri, 03 Apr 2020 01:53:18 GMT

Hey,,

I am using galaxy m40, from couple of days I am facing very frequently app crashing,

Any one can suggest some technical help please.

Re: app crashes

JaiminDaraji — Fri, 03 Apr 2020 04:40:35 GMT

Try to Update your application from Playstore and Restart it once

Re: app crashes

ankit325 — Fri, 03 Apr 2020 05:00:01 GMT

I didn't find Samsung notes app in play store for update

Re: app crashes

Rit2604 — Fri, 03 Apr 2020 05:04:20 GMT

You didn't find or found the app but no update. You can find same app in galaxy store as well. Checkout there too as sometimes galaxy app updates gets pushed to galaxy store first and then to play store for update.

Re: app crashes

cs-member13 — Tue, 14 Apr 2020 08:16:50 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly perform the below mentioned few of the quick steps:

1) Check space availability: keep at least 20% internal memory free.
-Settings > Device Care > Storage.

2) Check internal memory space: To improve the performance RAM of the device should be free. So, clear the RAM memory once in a day.
-Settings > Device care > Memory.

Kindly visit the given link for the complete steps and be assured it should resolve your issue:
https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

If the issue still persists kindly attach the log file and send it to us in the Samsung member application(attach when the issue occurs within first 15 minutes):-
Samsung Members App > Feedback > Error Report > Attach log file.

Thank you for writing to Samsung.

Warm regards,
Samsung Customer Support