issues after android 10 update

rahul2202 — Sun, 29 Mar 2020 11:02:33 GMT

After the android 10 update my m30s is become slow and lagging too much plus battery issues happening with my phone its taking more than 3 hours to full charge plz let me know if anyone is facing the same issue

Re: issues after android 10 update

Thakurrrr — Mon, 30 Mar 2020 15:43:36 GMT

sala samsung k phone lena hi nhi tha

Re: issues after android 10 update

tushar111111111 — Wed, 01 Apr 2020 08:08:44 GMT

same issue facing bro

Re: Re: issues after android 10 update

rahul2202 — Wed, 01 Apr 2020 17:20:28 GMT

frustrated with the Samsung buddy never suggest Samsung to anyone anymore

Re: issues after android 10 update

cs_member10 — Mon, 04 May 2020 13:23:37 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Apologies for the delay in response. However, understanding the criticality of the situation; we had to ensure the wellbeing and safety of our employees which led to the delay in response.

Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps, to resolve "slow and lagging issue".

1) Check app cache:-Settings>Device care>Storage>Clean now.
For a particular application:-Settings>Apps>Pick the app that you like to clear off the cache memory. For example 'Samsung Internet' >Storage>Clear Cache.

2) Check device in Safe Mode:-Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To exit safe mode: Restart your device.
Note: Your phone will restart after the update is installed.
3) Reset the device and before resetting the device make sure to create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings>General Management>Reset.

To resolve "charging" issue kindly follow the given below steps:

1)Check charger functionality:-Request you to check the charger functionality with a different device or try to charge the same device with a different charger.
2)Turn off Wi-Fi, GPS, Bluetooth etc:-Turn off unused functions like Wi-fi, GPS, Bluetooth & Location settings when not using them.
Steps are:-Swipe down the notification panel>Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.
3)Close background running apps-When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device.
4)Check physical condition of USB cable:-Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: issues after android 10 update

rahul2202 — Thu, 07 May 2020 21:22:07 GMT

i have use my charger on galaxy a50 its working fine and also use a50's charger to my phone but its slowly charging my device when i put my on flight mode or switch off the device its get around 4 hrs to full charge which is happening since the march security update before that update it is working very fine

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