help me..

Goutam1235 — Sat, 28 Mar 2020 21:02:13 GMT

why my rear camera flash doesn't work in 48mp mode in Samsung Galaxy M30s after update my software to Android 10...

Re: help me..

Shashwat — Sun, 29 Mar 2020 05:47:06 GMT

send error report to samsung because after this update phone is heating, battery drains faster than before, no zoom and flash supported in 48mp (4:3) camera mode

Re: help me..

cs_member10 — Mon, 04 May 2020 09:46:50 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Apologies for the delay in response. However, understanding the criticality of the situation, we had to ensure the wellbeing and safety of our employees which led to the delay in response. Hope your issue is resolved. In case the issue still persists please follow the below mentioned steps.

1) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

2) Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

topic Re: help me.. in Tech Talk

help me..

Re: help me..

Re: help me..