call drop issues

kittu28 — Sat, 21 Mar 2020 07:07:18 GMT

Hi. Anyone facing call drop issues in note 10 plus. After march update I'm not able to take the calls. Something the call disconnects in between and while picking up the calls.

Re: call drop issues

cs_member9 — Sun, 05 Apr 2020 13:09:39 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

Kindly follow the below mentioned step to improve the performance of the device:

1. Check device network in open area. Kindly check your device in a different location/network coverage area.

2. Check network operator settings: Settings > Connections > Mobile network > Select automatically > Registered on network.

If the issue still persists, kindly attach the log file and send it to us in the Samsung member application (attach when the issue occurs within first 15 minutes of the occurrence of the issue.):-
Samsung Members App > Feedback >Error report > Attach log file for any issue

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

topic call drop issues in Tech Talk

call drop issues

Re: call drop issues