topic Re: Re: Issue in Internet in Tech Talk

Issue in Internet

raju-83 — Tue, 17 Mar 2020 16:40:17 GMT

This is to inform to Samsung that in middle ranged Smartphones like A30, A50 and now M31 I noticed that Internet is not accessible inspite of being connected basically when I travelled in local train in Kolkata. But my nearby passengers is well connected with internet in Redmi set.

It is well connected during travelled in a bus.

In train I have to off / on Flight mode. This is a temporary relief.

For the above I repeatedly Reset all Network settings and even Factory Reset also.

The above problem I faced in my previous phones A30, A50 also.

I hope Samsung needs to update the above Connectivity issue along with Low light Camera and addition of Secure Folder app.

Re: Issue in Internet

Anikroyale — Tue, 17 Mar 2020 17:53:47 GMT

This is a hardware package of all connectors amd cannot be updated using software. Samsung does this intentionally to reduce the SAR value of a device which in term reduces the radiation and protects you from harm. On the other hand, Chinese companies like you said can connect due to high SAR value which harms your body. Now its your choice whether you want to be safe from radiation damage or use high speed internet in trains. You have to choose only one. Mark as answer if helps.

Re: Issue in Internet

Gaurvani — Tue, 17 Mar 2020 20:54:50 GMT

Exactly... Oppo phones working good but my Samsung not.

Re: Re: Issue in Internet

Anikroyale — Wed, 18 Mar 2020 06:36:17 GMT

Please read my comment which I posted above. I hope it helps you.

Re: Issue in Internet

CS_member7 — Wed, 18 Mar 2020 11:49:58 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We really appreciate your feedback and have noted down the feedback regarding network and camera features. Providing a continued great experience is our first priority.

To resolve network issue please follow the given below steps:

1. Check Network mode and set it to Auto Connect (Settings>Connections>Mobile Network>network mode SIM1 or SIM2>Network mode>Select LTE/3G/2G auto connect).
2. Check network operators and select automatically (Settings> Connections>Mobile Network>Network operator>select automatically>Tap on OK>Registered on network).

If the issue still persists, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report).
Note:-Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: Issue in Internet

raju-83 — Wed, 18 Mar 2020 16:21:29 GMT

Thanks.
I agreed with your statement. But in the year of 2015 - 16 I used Samsung J5, J7, J7 Pro and On 8. In these models I did not faced the Internet issues while traveling in local train just only Network flactuated sometimes but automatically restored, which is very normal. But after launching Full Screen model the above problem was born.

Re: Re: Issue in Internet

Anikroyale — Thu, 19 Mar 2020 04:21:31 GMT

Ehich device are you having?

Re: Re: Issue in Internet

raju-83 — Thu, 19 Mar 2020 04:44:40 GMT

At present M31

Re: Re: Issue in Internet

Anikroyale — Thu, 19 Mar 2020 08:25:52 GMT

Yes, I had a J7 and I know. But the fluctuation is faced only when we travel to places with no towers. Like the Naihati Bandel and Barrackpore Ichapore line. Other than that, nowhere did I face such issue. Which route do you take?

Re: Re: Issue in Internet

Anikroyale — Thu, 19 Mar 2020 08:26:38 GMT

The high SAR value in other devices help thme to connect to faraway towers, so they get good connection.

Re: Re: Issue in Internet

raju-83 — Thu, 19 Mar 2020 15:58:23 GMT

Sealdah Barasat

Re: Re: Issue in Internet

Anikroyale — Thu, 19 Mar 2020 16:04:58 GMT

On Sealdah Barasat route, the problems are faced at three places, before entering DumDum, just after leaving Barasat and entering Narkeldanga carshade. Do you have problems at other places on that route?

Re: Issue in Internet

Ananda31 — Wed, 03 Jun 2020 10:28:58 GMT

yes Samsung galaxy m31 Network connectivity issues

Re: Issue in Internet

Ananda31 — Wed, 03 Jun 2020 10:31:51 GMT

low light camera photo vari bad quality