topic Re: fingerprint cannot register in Tech Talk

fingerprint cannot register

mahinkbasheer — Fri, 31 Jan 2020 02:50:13 GMT

Icant register my fingerprint in the phone..

Phone is galaxy A50.. Is there Any software issue

Re: fingerprint cannot register

Ďiñesh — Fri, 31 Jan 2020 02:56:25 GMT

same issue here

Re: fingerprint cannot register

Nilesh3534 — Fri, 31 Jan 2020 02:56:40 GMT

wait next update

Re: fingerprint cannot register

RjSandy — Fri, 31 Jan 2020 02:58:09 GMT

I have also faced the same issue...but after updating my phone with January Security Patch my problem has gone.....

Re: fingerprint cannot register

mahinkbasheer — Fri, 31 Jan 2020 03:17:34 GMT

mine is latest update..
should i go and update at service centre

Re: fingerprint cannot register

Prasadlkr — Fri, 31 Jan 2020 03:47:21 GMT

Clear cache and Try Again

Thakshi

Re: Re: fingerprint cannot register

RjSandy — Fri, 31 Jan 2020 03:53:43 GMT

Then you can contact with service centre

Re: fingerprint cannot register

Samsung_Support3 — Tue, 04 Feb 2020 03:47:17 GMT

Hi there,

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

> If problem does not get resolved, run the device in Safe mode and reconfigure the fingerprint.

> If issue still persists, create data backup and reset the device.

>If you still have similar problems please visit to the authorized Samsung service center with device and have it inspected for further resolution.

For address details of Samsung Service centers follow the link mentioned below-

http://www.samsung.com/in/support/servicelocation/

Regards,

Team Samsung Members