topic Re: Phone hang after software update in Tech Talk

Phone hang after software update

Gagan0007 — Sat, 25 Jan 2020 15:59:31 GMT

After software update phone hang issue

Re: Phone hang after software update

festivalaa — Sat, 25 Jan 2020 16:08:21 GMT

reset ur phone and first back up ur data

Re: Phone hang after software update

kamaldaviet — Sat, 25 Jan 2020 21:59:06 GMT

there is probability of data interference of old version and new version. So it is advised to factory reset the phone. You need to backup your data to memory card of PC or cloud

Re: Phone hang after software update

Samsung_Support3 — Tue, 28 Jan 2020 09:32:56 GMT

Hi there,

Please perform the below mentioned steps to resolve the issue:
> Stop the background running app (Tap on the left soft key and close all the running apps).
> Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device maintenance > storage).

> If device hangs in any particular application/game then Clear cache memory of that application (Settings>apps> tap on that app>storage>clear cache)

For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members