topic Re: Galaxy Store issue in Tech Talk

Galaxy Store issue

BSReddyG — Sat, 25 Jan 2020 04:36:57 GMT

Hi all,,

After android 10 update galaxy store is not loading in note 9.

Is anyone having the same issue.

Re: Galaxy Store issue

Sidhabhi — Sat, 25 Jan 2020 04:42:37 GMT

Clear galaxy store cache/data
or
settings>applications>scroll down to galaxy store>click at 3 dots>uninstall latest updates
or
perform reset apps prefrences
settings>applications>click at 3 dots>select reset apps prefrences

NOTE: RECENT GALAXY STORE UPDATE IS NOT SO STABLE..

Re: Galaxy Store issue

BSReddyG — Sat, 25 Jan 2020 06:05:26 GMT

I have already all the methods. After reset also the same issue persisting. so I just thought of asking if anybody having the issue.

Re: Galaxy Store issue

shridhar — Sat, 25 Jan 2020 06:48:00 GMT

issue is there. I contacted Samsung. same steps.

Re: Galaxy Store issue

devang77 — Sat, 25 Jan 2020 07:06:17 GMT

first uninstall Galaxy store and download new one works perfectly

Re: Galaxy Store issue

Emmanuel_J12 — Wed, 29 Jan 2020 10:34:31 GMT

If you're still facing the same issue, then please replicate the issue and do the following:

Record it or take a screencast of the issue in action.
Share dumpstate logs with the customer care

Here are steps to take dumpstate logs:

Replicate the issue
Dial *#9900# in calling app
Choose "Run dumpstate/logcat"
Click "copy to sdcard" when completed.
Find [My File > Storage > Log folder]
Compress the log folder and share with customer care or feedback section.

You can also check this link which explains the entire steps to send feedback: https://r2.community.samsung.com/t5/Community-Guidelines/Send-Feedback-Report-a-Bug-to-Samsung/m-p/3...