topic problem regarding Google play store in Tech Talk

problem regarding Google play store

blanc — Sun, 19 Jan 2020 12:38:46 GMT

Since I updated my devices, galaxy m30s ,I am not able to download nor update any apps from the play store. It always says waiting for download and that message goes on forever without any progress. If someone knows the solution then please help me.

Re: problem regarding Google play store

Sidhabhi — Sun, 19 Jan 2020 12:42:59 GMT

Bro,
select settings>applications>select play store>clear cache/data
or
Open play store>select settings>select app download prefrences
or
Settings>applications>select Google play store>click at 3 dots>uninstall latest updates of play store..

just give a try

Re: Re: problem regarding Google play store

blanc — Sun, 19 Jan 2020 13:05:07 GMT

I tried methods like these by watching YouTube videos but it doesn't work

Re: Re: problem regarding Google play store

blanc — Sun, 19 Jan 2020 13:05:25 GMT

the download just doesn't starts

Re: Re: problem regarding Google play store

Sidhabhi — Sun, 19 Jan 2020 13:40:18 GMT

Uninstall play store update and try..
or
perform reset apps prefrences
settings>applications>click at 3 dots>select reset apps prefrences

Re: problem regarding Google play store

ajasmuhammed — Mon, 20 Jan 2020 01:26:06 GMT

just clear cache and try again it will work

Re: problem regarding Google play store

blanc — Mon, 20 Jan 2020 11:37:17 GMT

it doesn't

Re: problem regarding Google play store

balabohara — Mon, 20 Jan 2020 12:38:32 GMT

i have got torch problem on my M30s . The torch is turning ON but not give light what could be the reason? its happen after december updates please help me. thank you !

Re: problem regarding Google play store

Samsung_Support1 — Thu, 23 Jan 2020 06:57:31 GMT

Hi there,

Please perform the following steps to resolve the issue:

1- Check the strength of internet connection (mobile data or Wi-Fi), it should be strong.

2- Clear the data from Download manger (Settings > Apps > tap on 3 dots > show system apps > Download manager > storage > clear data).

For further assistance, register your concern in Samsung members app (Open Samsung members app > click on “+“icon > send feedback > Error report/Ask Questions).

Regards,

Team Samsung Members

Re: problem regarding Google play store

blanc — Thu, 23 Jan 2020 07:19:46 GMT

the problem is that when I use wi-fi connection then the apps get downloaded normally but when I use my smatphone's data connection I always have to see the never ending message of waiting for download

Re: problem regarding Google play store

blanc — Thu, 23 Jan 2020 07:19:59 GMT

so I need the solution for this