topic Keep screen on while viewing: in Tech Talk

Keep screen on while viewing:

dàvid_24 — Fri, 10 Jul 2026 01:09:38 GMT

Dear Samsung Members, are you all sure that this feature works in real life? I've never found out. It seems like it's not detecting faces properly; the face recognition system should improve.

Re: Keep screen on while viewing:

GreenGRASSHOPPER — Fri, 10 Jul 2026 01:12:16 GMT

Same here..never worked for me as well!😂

Re: Keep screen on while viewing:

sr0000 — Fri, 10 Jul 2026 02:25:07 GMT

Bro that's true😂

Re: Keep screen on while viewing:

cs_member10 — Fri, 10 Jul 2026 13:29:06 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support