A50

TonySam — Fri, 10 Jan 2020 14:30:22 GMT

After last update of 01/12/2019, fingerprint scanner not responding properly. Pls look & do the needful.

Re: A50

harwindersg1996 — Fri, 10 Jan 2020 14:32:21 GMT

yes pls do it samsung

Re: A50

Samsung_Support2 — Wed, 15 Jan 2020 05:34:48 GMT

Hi there,

Kindly follow the below mentioned steps to resolve the issue-
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

Regards,
Team Samsung Members

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