topic Re: Re: Fingerprint Issues in Tech Talk

Fingerprint Issues

SedaMarshall — Tue, 14 Jan 2020 19:36:24 GMT

Have been experiencing a problem with adding fingerprint security on my galaxy M30 device, have tried all the solutions but non worked for me...kindly assist.

Re: Fingerprint Issues

Ellies — Tue, 14 Jan 2020 20:31:57 GMT

It might be a hardware issue

Re: Fingerprint Issues

neranj — Tue, 14 Jan 2020 20:55:29 GMT

when did you buy your phone

Re: Re: Fingerprint Issues

SedaMarshall — Wed, 15 Jan 2020 04:34:57 GMT

Last year JAN

Re: Fingerprint Issues

Tewatia — Wed, 15 Jan 2020 15:56:24 GMT

factory reset your mobile .

Re: Re: Fingerprint Issues

SedaMarshall — Wed, 15 Jan 2020 16:00:33 GMT

will this solve the problem?

Re: Fingerprint Issues

Tewatia — Wed, 15 Jan 2020 16:05:01 GMT

may be

Re: Fingerprint Issues

Tewatia — Wed, 15 Jan 2020 16:05:32 GMT

90% chance

Re: Fingerprint Issues

Tewatia — Wed, 15 Jan 2020 16:08:49 GMT

if you don't benefit. you visit samsung service center .

Re: Re: Fingerprint Issues

SedaMarshall — Wed, 15 Jan 2020 16:09:00 GMT

Alright thanks

Re: Fingerprint Issues

Samsung_Support2 — Thu, 23 Jan 2020 05:52:25 GMT

Hi there,

Please perform the following steps to resolve the issue:
1-Run the device in Safe mode and reconfigure the fingerprint.
2- Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
3- If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung members app (Open Samsung members app > click on “+“icon > send feedback > Error report/ Ask Questions).

Regards,
Team Samsung Members