Extend software updates policy

81509550 — Thu, 30 Apr 2026 17:11:11 GMT

Can u extend

software updates

one u i updates

Security patch updates of all

Samsung galaxy mobiles for 8 years

Re: Extend software updates policy

suman6746 — Thu, 30 Apr 2026 17:40:00 GMT

As of now they have 7 years update policy.

Re: Extend software updates policy

SURJITHsNAIR — Fri, 01 May 2026 06:08:30 GMT

Firmware/Software updates push the device to peak performance, generating significant heat. That thermal stress can expose weak points in the OLED display—especially fragile internal connections—leading to permanent display lines.

This isn’t normal wear and tear. It points to an underlying design or manufacturing flaw.

Samsung has a responsibility to address such core issues.

Instead, they are choosing to deny accountability and shift the burden onto customers—asking them to pay for what is clearly a defect.
That’s not just disappointing, it’s unacceptable.

Multiple users reporting it after updates, yet Samsung continues to show negligence by shifting the cost onto customers instead of acknowledging the problem.

In my case as well, the display issue appeared immediately after an official update, but it is still being treated as a chargeable repair since one goodwill support was already given.

So Samsung’s solution is simple:
👉 Push update
👉 Screen gets line issue
👉 Say “out of warranty”
👉 Charge ₹12,000

Customer pays for their mistake?

https://r2.community.samsung.com/t5/Galaxy-S/Repeated-Vertical-Pink-Line-Issue-After-Software-Updates-Galaxy/td-p/21852524?src=ShareByUserCM

Beware-of-Updates 🚨

https://r2.community.samsung.com/t5/Galaxy-S/Beware-of-Updates/td-p/21904940?src=ShareByUserCM

Re: Extend software updates policy

cs_member10 — Fri, 01 May 2026 17:03:45 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We appreciate you taking the time to share your suggestions and appreciate the time and effort you have spent sharing your valuable feedback. We are continuously working to make our products better and more efficient.

Warm Regards,
Samsung Customer Support

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