topic Play store purchase issue in Tech Talk

Play store purchase issue

moad — Sun, 29 Mar 2026 16:18:03 GMT

Not able to purchase from play store. Checked my play store payment settings, it's set to India but still not able to make purchase.

Any suggestions pls

Re: Play store purchase issue

sumitkhemnar — Sun, 29 Mar 2026 16:20:34 GMT

Bhai, main aapki pareshani samajh sakta hoon! Jab account settings mein country India hi set ho aur fir bhi Play Store payment decline kar de, toh iska matlab hai ki background mein cache corrupt ho gaya hai ya payment method refresh mang raha hai.
Ise theek karne ke liye aap ye 3 quick methods try kijiye, aapka purchase turant ho jayega:
Clear Play Store & Play Services Cache (Most Effective):
Apne phone ki Settings > Apps mein jayein.
Wahan Google Play Store dhoondhein aur uspar click karein.
Storage mein jaakar Clear Cache aur Clear Data dono kar dein.
Yahi same step aapko Google Play Services app ke saath bhi repeat karni hai. (Tension mat lijiye, isse aapka koi personal data delete nahi hoga).
Remove & Re-add Payment Method:
Play Store open karke apni profile pic par click karein.
Payments & subscriptions > Payment methods mein jayein.
Jo card ya UPI aap use kar rahe hain, use ek baar 'Remove' karke wapas se add kijiye. Kai baar bank ke servers refresh mangte hain.
Check G-Pay Profile Country:
Kabhi-kabhi Play Store par India dikhata hai par main Google Pay profile me setup change ho jata hai.
Kisi bhi browser mein pay.google.com par jayein.
Wahan settings mein check karein ki aapki country/region profile sirf India par hi set ho.
Bhai, cache clear karne ke baad apne phone ko ek baar restart zaroor kar lena, payment makkhan ki tarah hone lagegi!
⚠️ Ek Choti Si Help:
Bhai, agar in solid steps se aapki payment problem solve ho jaye aur aap purchase kar payein, toh please mere is reply ke right side mein 3 dots (⋮) par click karke "Accept as Solution" zaroor mark kar dena. Shukriya aur happy shopping! 😊🤝

Re: Play store purchase issue

sumitkhemnar — Sun, 29 Mar 2026 16:20:45 GMT

Please click on three dots and accept as solution

Re: Play store purchase issue

moad — Sun, 29 Mar 2026 16:25:19 GMT

Already performed above steps but still not able to purchase. Deleted all the payment methods and again added but still the same issue

Re: Play store purchase issue

sumitkhemnar — Sun, 29 Mar 2026 16:30:55 GMT

Please click on three dots and accept as solution

Re: Play store purchase issue

moad — Sun, 29 Mar 2026 16:32:18 GMT

Issue still not resolved,

Re: Play store purchase issue

sumitkhemnar — Sun, 29 Mar 2026 16:32:33 GMT

Thank you for accepting my solution me apki post pe comment kar ta hu ap accept as solution karna ok

Re: Play store purchase issue

cs_member10 — Thu, 02 Apr 2026 16:25:27 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps:

● Check app Cache: Settings> Device care> Storage> Clean now.

Note: To delete files or uninstall apps you no longer use, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

● Clear cache memory of a particular application: Settings> Apps> Now pick the app that you like to clear off the cache memory> Storage> Clear Cache.

●Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
Note: kindly contact the particular application helpline once to ensure there is no issue from their end.

● Keep your apps updated: Galaxy Store apps: Open Galaxy Store, tap the Menu (the three horizontal lines), in the upper left corner, and then tap Updates. From here, you can either tap the circling arrow next to individual apps to update one at a time or tap Update All to install all available updates.

● Play Store apps: Open the Play Store, tap, and then tap your profile picture. Tap My apps & games. From here, you can either tap Update next to individual apps or tap Update All to install all available updates.

● You can check the device in safe mode and for the same mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

● Update device software (If available): Settings > Software update > Download and install > Checking for software update > Software update available > Download > Downloading updates > Install now.

● You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/

● If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support