topic Re: Re: Charging issues in Tech Talk

Charging issues

nitishkr14 — Sun, 02 Nov 2025 05:25:41 GMT

My phone is charging from only one side other side doesn't support charging

I have new cable and charger(Type C).

But when I connect other company's charger it takes charging from both side.

What is the problem behind this ??

Re: Charging issues

AlienSec — Sun, 02 Nov 2025 05:47:00 GMT

Which cable brand is that?

Re: Re: Charging issues

nitishkr14 — Sun, 02 Nov 2025 05:53:56 GMT

Samsung

Re: Re: Re: Charging issues

AlienSec — Sun, 02 Nov 2025 06:04:17 GMT

I think this has something to do with port probably some foreign particles might have got into it or maybe it's a software issues. I do face this problems often.

Re: Re: Re: Re: Charging issues

nitishkr14 — Sun, 02 Nov 2025 06:05:27 GMT

It may be. But what should I do?

Re: Charging issues

AlienSec — Sun, 02 Nov 2025 06:08:47 GMT

And I've noticed something unsual with the samsung type c pins there's total of 5 pins upper and 3 pins lower, whereas most other type c cables from other brands have 5 pins upper and 5 pins lower excluding the 4 upper and lower corner pins. I don't understand what could cost them if they only added proper 10 pins.

Re: Re: Re: Re: Re: Charging issues

AlienSec — Sun, 02 Nov 2025 06:10:59 GMT

Do some port cleaning carefully both for phone and cable. Maybe that could help you.

Re: Charging issues

AlienSec — Sun, 02 Nov 2025 06:16:12 GMT

It appears that the pinhole on Samsung type c cables may experience some loosening, likely due to the use of plastic material, This design choice might have been intentional to prevent damage to the phone's type c port over extended periods of use.

Re: Charging issues

nitishkr14 — Sun, 02 Nov 2025 06:21:17 GMT

Fast charging also doesn't support

Re: Charging issues

bhghwan — Sun, 02 Nov 2025 06:54:35 GMT

Clean the charging port with cleaner n brush..don't charge for 3 hrs minimum

Re: Charging issues

cs_member8 — Sun, 02 Nov 2025 14:58:58 GMT

Dear Samsung member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

1. Check connectivity & charger functionality:

Please check whether the charger cable and adapter is fixed well.
Remove charging cable and reconnect with mobile phone properly.
Check the charger functionality with a different device or try to charge the same device with a different charger.

Note: We recommend to use only Samsung approved chargers, as 3rd party chargers with different output rating may cause errors in the device.

2. If the device charging with different charger, then kindly check the physical condition of your charger for any damage.

3. Please charge the device in switched off condition for 10 minutes.

For devices with removal battery, kindly remove the back panel of your device and check the physical condition (Bulge, Swelling or visible damage). If the physical condition is not good please do not try to charge or tamper the battery also request you to visit the service center immediately.

4. Update software: Go to Settings > Software update > Download and install > Checking for software update > Software update available > Tap on Download > Downloading updates > Tap on Install now.
Note: Your phone will restart after the update is installed.

5. If the issue is still not been resolved, Reset the device:
IMPORTANT:
Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Remember google password before resetting the device because it is required during initial setup.
If you do not remember it, then reset, (Forgot password) your google account.
For this:
Open Gmail (https://accounts.google.com/servicelogin) > forgot password >Select "try another way" > Next > Enter a new password > Next

Please follow the below steps to reset the device:
Settings > General Management > Reset > Temporary cloud backup or External storage backup > tab on Factory data reset (This will erase all data, including files and downloaded apps)

If the issue still persists, after performing all troubleshooting steps, would request you to please visit the service center. Below is the link to find nearest service center
http://www.samsung.com/in/support/servicelocation/

Warm Regards,
Samsung Customer Support

Re: Charging issues

Su_Jaan — Mon, 03 Nov 2025 15:38:35 GMT

Bhai same issue aa rha mere mobile s23 me bhi