topic Re: Re: A50 Fingerprint Issue in Tech Talk

A50 Fingerprint Issue

PKKundu — Wed, 01 Jan 2020 08:21:52 GMT

After the last update of December 01, the fingerprint sensor became worse than ever. Most of the time it even denies to recognize the fingerprint and have to enter the password. It's totally embarrassing.

Re: A50 Fingerprint Issue

santhoshkumarche — Thu, 02 Jan 2020 18:36:15 GMT

better visit Samsung service centre to calibrate.

Re: A50 Fingerprint Issue

Samsung_Support2 — Mon, 06 Jan 2020 05:53:14 GMT

Hi there,

Kindly follow the below mentioned steps to resolve the issue-
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.

Nevertheless if you still have similar problems while registering or scanning your fingerprints, please visit to the authorized Samsung service center with device and have it inspected for further resolution.
For address details of Samsung Service centers follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

Regards,
Team Samsung Members

Re: Re: A50 Fingerprint Issue

PKKundu — Tue, 07 Jan 2020 04:26:36 GMT

Thanks for the support.