topic Re: M20 Shut down issue in Tech Talk

M20 Shut down issue

fiend — Sun, 05 Jan 2020 13:06:55 GMT

My device m20 shuts down suddenly and do not respond for few minutes only Samsung logo is seen and it happens many times ....

Re: M20 Shut down issue

Devv_007 — Sun, 05 Jan 2020 13:41:39 GMT

Do a factory reset or cache wipe from recovery mode and then check the issue. If isn't resolved then visit service center.

Re: M20 Shut down issue

VasudevSarvam — Mon, 06 Jan 2020 00:38:06 GMT

yes vicky is right

Re: M20 Shut down issue

VasudevSarvam — Mon, 06 Jan 2020 00:38:26 GMT

do factory reset

Re: M20 Shut down issue

Samsung_Support4 — Tue, 07 Jan 2020 10:55:47 GMT

Hi there,

Please follow the below mentioned steps in order to resolve the issue:-
1) Run the device in Safe mode and check the issue
2) If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung members app(click on “+“icon>send feedback>Error report/ Ask Questions)

Regards,
Team Samsung Members