topic Re: Galaxy M20 Issue in Tech Talk

Galaxy M20 Issue

Gurdeep295 — Sun, 29 Dec 2019 06:01:49 GMT

Hello Guys,I am facing problem when i use my m20 when placing it on table, touch of the smartphone is not working properly and seems like hard touch.

Any Suggestions......

Re: Galaxy M20 Issue

Mee9211 — Mon, 30 Dec 2019 12:15:07 GMT

same here but it works when phone is in your hands

Re: Re: Galaxy M20 Issue

Gurdeep295 — Mon, 30 Dec 2019 13:52:05 GMT

Right,same issue.

Re: Galaxy M20 Issue

Samsung_Support2 — Sat, 04 Jan 2020 07:33:42 GMT

Hi there,

To resolve your concern, Please perform the following steps:

>Open Setting > General management > Reset > Reset setting > Reset setting.

>Stop the background running app (Tap on the left soft key and close all the running apps.
>Check your device performance in Safe mode.
>Create data backup and reset the device.
Scroll down Notification panel >Settings> General management> Reset >Factory Data Reset
For further assistance, register your concern in the Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members

Re: Galaxy M20 Issue

Gurdeep295 — Sat, 04 Jan 2020 10:31:37 GMT

I already tried Factory Reset,several times,Sir.

Re: Galaxy M20 Issue

Gurdeep295 — Sat, 04 Jan 2020 10:33:18 GMT

But touch is not,enough sensitive as it should be.😕

Re: Galaxy M20 Issue

Gurdeep295 — Thu, 09 Jan 2020 15:18:35 GMT

Hello guys,Finally I resolved the issue,by replacing Display from service center in warranty.it is hardware issue,so u can go to ur nearest service center before warranty expire.