topic Re: Pre-Activated Phone in Tech Talk

Pre-Activated Phone

Ishu_1 — Tue, 07 Jan 2025 05:53:33 GMT

I have bought a new phone yesterday through flipkart. I checkf the phone warranty on samsung Digital Service Centre and it's reflecting the phone is under warranty till 31st December 2025. Furthermore, I have tried to register my new phone with samsung using samsung members application, however it's not allowing me to register and prompting that the device is already registered. Can someone help me understand if I have received an already activated product?

Re: Pre-Activated Phone

harshafe — Tue, 07 Jan 2025 06:07:02 GMT

Check the iemi of your phone in samsung website for when it was activated

Re: Pre-Activated Phone

_Rohit_Pathak_ — Tue, 07 Jan 2025 06:10:01 GMT

Congratulations on your new phone!

The issue you're facing with registering your device on the Samsung Members app suggests that the device might have been previously activated or registered. Here are some possible explanations:

Possible Reasons
1. *Refurbished or Used Device*: Although you purchased a new phone, it's possible that the device was previously used or refurbished and then resold as new.
2. *Demo Unit*: The phone might have been used as a demo unit in a retail store, and the sales representative might not have deactivated it before selling it to you.
3. *Error in Samsung's System*: There could be an error in Samsung's system, causing the device to show as already registered.

Steps to Resolve the Issue
1. *Contact Samsung Support*: Reach out to Samsung's customer support and explain the situation. They can help you investigate and resolve the issue.
2. *Visit a Samsung Service Center*: Take your device to a nearby Samsung authorized service center. They can check the device's history and help you register it.
3. *Contact Flipkart*: As you purchased the phone from Flipkart, you can also contact their customer support and report the issue. They might be able to assist you in resolving the matter.
4. *Check the Device's IMEI Number*: Ensure that the IMEI number on the device matches the one on the box and in the Samsung Digital Service Centre.

Re: Pre-Activated Phone

_Rohit_Pathak_ — Tue, 07 Jan 2025 06:11:21 GMT

If I have answered yours quiry then pls accept as a solution 🙏 💐 it helps other users also 🙏 clik on 3 dots on reply section to accept solution 🙏 Thanks

Re: Pre-Activated Phone

Ultra_Devil — Tue, 07 Jan 2025 06:34:33 GMT

First You need to contact Flipkart.
Reach out to them and clear the scenario. And return the device.

If they dont accept the return then just let them know that this is a clear case of cheating and will log a complaint in consumer court..

But before that check the T&C might be they have written this and hide from the user.

But in all best is to contact Flipkart..

If you got my point and understand then accept this as resolution.. by taping on 3 dots..

Re: Pre-Activated Phone

Ultra_Devil — Tue, 07 Jan 2025 10:25:18 GMT

Follow this, this is how it could be sold as new phone..

https://www.threads.net/@cortekenterprises/post/DEfX9LHTNmp?xmt=AQGzSfyBtUXyMqlHxSZKtIEpHoFS1BSlw1NANwH_D1FhrHUDVw

Re: Re: Pre-Activated Phone

Ishu_1 — Tue, 07 Jan 2025 10:55:02 GMT

I have contacted Samsung and they stated to contact to flipkart. So I have contacted flipkart customer care and they asked me to reach out to samsung customer care or samsung service centre. I will visit to samsung service center and hoping the resolution.
I have verified the imei and it matches

Re: Re: Re: Pre-Activated Phone

_Rohit_Pathak_ — Tue, 07 Jan 2025 10:55:19 GMT

Good 👍 don't gv up.. Peeche lag jao unke 😂

Re: Re: Pre-Activated Phone

Ishu_1 — Tue, 07 Jan 2025 10:56:18 GMT

Could you please help me how to check the activation date?

Re: Re: Pre-Activated Phone

Ishu_1 — Tue, 07 Jan 2025 10:59:15 GMT

Flipkart customer care is not at all helpful, they are simply stating that this is samsung issue.
I told them that this perhaps the issue from the seller side and seller is doing business with flipkart. So technically, flipkart should bear the responsibility if a seller doing any illegal practice. But the are least bothered about it.

Re: Re: Re: Pre-Activated Phone

Ultra_Devil — Tue, 07 Jan 2025 11:09:55 GMT

Simply tell them u r going to file a complaint, thats it.. its not Samsung issue at any cost.. if this is a used ph it should be replaced with new and that by flipkart..

Re: Re: Re: Pre-Activated Phone

Ultra_Devil — Tue, 07 Jan 2025 11:10:57 GMT

And mark the comment as accept resolution, otherwise whats tha point of helping others if they dont consider appreciating it..

Re: Pre-Activated Phone

cs_member10 — Tue, 07 Jan 2025 11:16:08 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would kindly request you to contact the point of purchase from where you purchased the product. They will check and provide you with the necessary information accordingly.

Warm Regards,
Samsung Customer Support

Re: Re: Pre-Activated Phone

Ishu_1 — Tue, 07 Jan 2025 12:08:58 GMT

I have contacted flipkart and they are stating that I need to get this in written from samsung that the phone was pre-activated. If samsung provide the conformation that the phone was pre-activated then only they can take any action. Please suggest, how can I get this conformation in written?