topic Re: Need help in Tech Talk

Need help

Sai_2 — Mon, 23 Dec 2024 18:27:19 GMT

I am using S23 Ultra, recently installed Dec Security Patch update,since then My task bar shortcuts are getting disappeared automatically, when ever I tried to add them again getting below error at the beginning.. please help it is really annoying

Re: Need help

cs_member10 — Tue, 24 Dec 2024 04:00:24 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We also request you kindly share the log file. Also, share the same video clips for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

Re: Need help

goodthings — Tue, 24 Dec 2024 04:09:36 GMT

Kindly complaint to Samsung customer support through Samsung Members App as error report also send log files Along with this error report for this issue and wait for next update may be fix it by Samsung team soon. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

Re: Need help

goodthings — Tue, 24 Dec 2024 04:09:43 GMT

Your's most welcome to here.