topic Re: software update issues in Tech Talk

software update issues

sivasan — Wed, 01 Jan 2020 19:56:09 GMT

After updating software to android 10, my M30 mobile's touchscreen is not working

Re: software update issues

sombird — Wed, 01 Jan 2020 20:06:07 GMT

update for m30 is scheduled in april .. how u update this early

Re: Re: software update issues

sivasan — Wed, 01 Jan 2020 20:11:45 GMT

in my mobile, the software information shows android version 10

Re: software update issues

sivasan — Wed, 01 Jan 2020 20:12:13 GMT

is that right?

Re: software update issues

sivasan — Wed, 01 Jan 2020 20:17:02 GMT

right?

Re: software update issues

sombird — Wed, 01 Jan 2020 20:23:05 GMT

yes

Re: software update issues

Samsung_Support1 — Mon, 06 Jan 2020 09:13:11 GMT

Hi there,

Please perform the following steps to resolve the issue:

1- Check the mentioned issue in safe mode.

2- Perform Interactive checks through Samsung Members app (Samsung Member > Get Help > Interactive checks > touch screen).

If still issue persists, kindly visit nearest service center for physical inspection of your device. Service center personnel will provide you the further resolution.
Follow the link mentioned below-
http://www.samsung.com/in/support/servicelocation/

Regards,

Team Samsung Members