Issue with Google 2-Factor Authentication After Device Reset

Anand_Avn — Wed, 18 Sep 2024 20:30:51 GMT

I know well it's not google communities. Samung phone r based on Android. So I'm writing this post here 'anyone could face the issue I'm facing with Google account.

Help me if u have any little bit idea.

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I enabled 2-Factor Authentication (2FA) for my Google account using multiple methods, including:

• Phone number (SMS)
• Microsoft Authenticator app
• A passkey

All of these were set up on a single device.

What happened:
• After resetting my device, I faced issues logging into my Google account:
• The SMS OTP option, which had worked in the past, was grayed out.
• There was no way to verify using the Microsoft Authenticator app or the passkey, as both were reset along with the device.
• After searching for solutions, I found that using the "Get Help" option auto-verified my SIM without sending an OTP, allowing me to log in.

Problem:
• My passkey was reset, and I had no backup for the Microsoft Authenticator codes (lost with resetting)
• Although I can now access my Google account and entire services (e.g., YouTube, Gmail, Drive, maps etc.) on my Android phone, I’m unable to log into third-party apps or browsers. And re-setup of 2FA & passkey.

What I’ve done so far:
• I removed all previously logged-in devices remotely, hoping this would help me bypass the passkey verification step.
• This worked partially: it no longer asks for the passkey, but now it asks for a code generated by Google Authenticator, which I never used.
• I believe it’s actually referring to my Microsoft Authenticator, but I don’t have any backup codes from that either(lost with resetting).

Current situation:
I can access my Google account and entire its services on another Android devices as well by just confirming login via notifications and choosing correct login digit.

I’m unable to:
• Set up a new passkey.
• Log in on browsers or third-party apps (which require 2FA).
• Reconfigure 2FA, as it keeps asking for a Google Authenticator code, which I don’t have.

Any help on how to reset or bypass 2FA in this situation would be greatly appreciated.

SMS verification grayed out. Can't access any entire option cz next screen promt me to verify passkey (which has been reset)

No passkey available cz of reset

After removing account remotely from previous device logged-in

No single Authenticator code here in google Authenticator

Trying to setting-up again passkey and using.

Re: Issue with Google 2-Factor Authentication After Device Reset

AjaiX2015 — Thu, 19 Sep 2024 01:50:10 GMT

Isn't your other android device a trusted one?
Have you tried " Tap yes on phone or tablet " ?

Re: Re: Issue with Google 2-Factor Authentication After Device Reset

Anand_Avn — Thu, 19 Sep 2024 02:09:54 GMT

No, I used this account on single device which I recently reset

Re: Issue with Google 2-Factor Authentication After Device Reset

cs_member10 — Fri, 20 Sep 2024 07:58:44 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would like to inform you that kindly contact the respective application helpline, and they will provide you with the exact information regarding this.

Warm Regards,
Samsung Customer Support

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Issue with Google 2-Factor Authentication After Device Reset

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Re: Issue with Google 2-Factor Authentication After Device Reset