topic Re: Phone Freezing while browsing Facebook in Tech Talk

Phone Freezing while browsing Facebook

Rishabh2019 — Sat, 28 Dec 2019 06:43:35 GMT

Need Information about latest software patch update and bug fixes. I am a sole Samsung user and this type of performance on my A50s inspite of having a 10nm Chipset is really upsetting. Please provide solutions ASAP.

Re: Phone Freezing while browsing Facebook

Rishabh2019 — Sat, 28 Dec 2019 06:49:29 GMT

these are snaps of the problem I am facing

Re: Phone Freezing while browsing Facebook

Samsung_Support2 — Sat, 04 Jan 2020 08:49:57 GMT

Hi there,

Please perform the following steps:
>Clear the RAM memory of device (Scroll down notification panel > Setting> Device care >Memory> Clean Now).
> Stop the background running app (Tap on the left soft key and close all the running apps).
>You will be notified regarding the updates via FOTA. Menu> Settings> About Device> Software Update> Auto Update> Enable it or Try to download software via PC with the help of a smart switch.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members