topic Re: UI Not responding in Tech Talk

UI Not responding

Sharvan_bs — Tue, 04 Jun 2024 01:19:35 GMT

My A33 UI 6.1 is not responding suddenly stop working media not playing video offline, online both

UI isn't responding As you can see

Offline video not playing

What we can do Fix my problem ASAP

otherwise we sending A mail Samsung Portal thank

Re: UI Not responding

killer0vp — Tue, 04 Jun 2024 01:28:13 GMT

does restart helps 🤔 my a33 has totally screen response issue , i can't even unlock my phone but after restart using mouse it is working okey.

Re: Re: UI Not responding

Sharvan_bs — Tue, 04 Jun 2024 01:32:02 GMT

Yes this major issue in A33 because sometimes my cellphone also touch not working properly 😑 😒

Re: UI Not responding

goodthings — Tue, 04 Jun 2024 01:48:56 GMT

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

Re: UI Not responding

Umangmathur — Tue, 04 Jun 2024 02:39:15 GMT

Kindly report to samsung support

Re: UI Not responding

cs_member10 — Tue, 04 Jun 2024 11:15:52 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support