topic Re: Software update issue in Tech Talk

Software update issue

Raymond73 — Tue, 30 Apr 2024 09:53:22 GMT

I just bought this Samsung A55 5g yesterday and ever since it's showing this,

"Update Paused" message I tried with every wifi network and mobile data but unable to Update

I need solution for this is there any problem,

Help me..!

Re: Software update issue

AphiptyTwoS — Tue, 30 Apr 2024 10:32:40 GMT

Connect to WiFi

Re: Re: Software update issue

Raymond73 — Tue, 30 Apr 2024 10:34:54 GMT

Yes I tried with wifi, mobile data, using other Hotspot too

Re: Software update issue

Vi8 — Tue, 30 Apr 2024 11:15:17 GMT

It's new right so factory reset the phone and it will be fine

Re: Software update issue

cs_member10 — Wed, 01 May 2024 03:01:13 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you kindly check your device network once and make sure your device is properly connected to the internet connection to download the latest software version.

Kindly follow the below steps to update your device software( if available).
Path: Settings-> About phone-> software update

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

Re: Software update issue

NiVar — Fri, 10 May 2024 16:48:49 GMT

Hey! I have the same issue. Its been a month since I got my fone and the issue still persists. Did you get this resolved? If so, pls help me too!

Re: Re: Software update issue

Raymond73 — Fri, 10 May 2024 16:49:49 GMT

Reset the phone and try it again it worked for me

Re: Re: Re: Software update issue

NiVar — Fri, 10 May 2024 16:52:29 GMT

Is that the only option? Every single thing, including the alarm tones have been set! Post reset is too much work for me right now. Did u try sending query from the members app as mentioned above? And did you try the updating using samsung smart switch?

Re: Software update issue

Members_BxeQOOu — Tue, 06 Aug 2024 00:30:04 GMT

If u have the solution, please tell me.

Re: Re: Re: Re: Software update issue

morningstar07 — Fri, 16 Aug 2024 02:53:26 GMT

Got the solution bro? Did you fix yours?

Re: Software update issue

morningstar07 — Fri, 16 Aug 2024 02:54:45 GMT

Anyone got the solution?
Other than resetting

Re: Software update issue

b_lilly — Tue, 17 Sep 2024 07:34:56 GMT

Hi, OP. It took me several restarts and a weird green screen, but I finally updated. I have an A55 too, and I used Smart Switch on my PC. It was frustrating, but it finally went through. Hope you have luck with this solve, too!

Re: Software update issue

SaifulAzam — Sat, 19 Oct 2024 03:14:44 GMT

My update is also paused what to do other than reset.... any one ?

Re: Re: Software update issue

Sksaifu — Wed, 04 Dec 2024 06:35:20 GMT

I am also facing same problem since purchase of mobile on 22 nc October and too much irritating by seeing this. Plz help me to resolve this issue.

Re: Software update issue

Sksaifu — Wed, 04 Dec 2024 06:35:51 GMT

I am also facing same problem since purchase of mobile on 22 nc October and too much irritating by seeing this. Plz help me to resolve this issue.

Re: Software update issue

Members_PxV25gh — Sun, 30 Mar 2025 17:08:26 GMT

You can use your PC to do the update I did it that way and it worked. Just download smart switch to both of your PC and phone connect your phone to PC via. a cable and run the smart switch it should say that you have an update and you can download the update there

(Sorry for my bad English)