topic Re: Re: Issues while Software Updates in Tech Talk

Issues while Software Updates

mubi1988 — Thu, 02 May 2024 19:48:10 GMT

I heard that Note 20 Ultra devices face some screen issues while upgrading to Android 14 and One UI. Is that true? if so I bought this phone in UAE and using it in India, can I get phone replacement in India in such conditions?

Re: Issues while Software Updates

john163 — Fri, 03 May 2024 02:37:57 GMT

Re: Issues while Software Updates

cs_member10 — Fri, 03 May 2024 15:04:20 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we would like to inform you that we do not provide free-of-cost repair or replacement for devices purchased overseas in India. However, we would be happy to assist you with any repairs required for your device on a chargeable basis.

Warm Regards,
Samsung Customer Support

Re: Re: Issues while Software Updates

mubi1988 — Mon, 06 May 2024 10:54:49 GMT

What about devices purchased in India?

Re: Issues while Software Updates

Sam7000 — Sun, 19 May 2024 11:16:14 GMT

Sir I also got latest security update on my note 20 ultra, but didn't get any green or pink line. It's only happening after moblie is dropped, and pixel breaks . This incident also happens with me in November 2023, with green line after updating, and samsung has help me with changing my note 20 ultra display, frame and battery free of cost.

Re: Re: Issues while Software Updates

drshiraz — Thu, 23 May 2024 10:42:39 GMT

True