Whatsapp notification

Samsung_sJSdozv — Sat, 20 Apr 2024 13:14:34 GMT

Dear Team

I recently shifted to Samsung S24 Ultra 1TB. Everything works well and happy with the phone but the only issue i am facing is the notification from whatsapp. Following is the issue:

1. I dont get any notification (sound) when a message is delivered to me. Whereas if someone calls me on whatsapp I do get a ring.

I tried all the methods I could but no success. Could you please help to find the issue. Also just FYI that rest all the messengers notify with a sound like telegram, sms or any other application.

Thanking you in anticipation

Regards

Re: Whatsapp notification

cs_member10 — Sun, 21 Apr 2024 03:32:08 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.

Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.

The clear cache memory of a particular application:
Settings > Apps > Now pick the app you like to clear off the cache memory > Storage > Clear Cache.

Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.

Keep your app updated: Tap on Google Play Store app or Galaxy Store> Manage apps & device> Apps available to update> If you want to update apps individually, tap See details and then tap the Update button next to the app you would like to update.
Note: kindly contact the particular application helpline once, to make sure there is no issue from their end.

In case the issue still occurs, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Whatsapp notification

Re: Whatsapp notification