Question?

batma9 — Thu, 25 Jan 2024 17:40:05 GMT

Can anyone tell if Samsung has downgraded the camera in s21fe exynos edition in one ui 6 update because my camera photos look terrible 🥲

Re: Question?

cs_member10 — Fri, 26 Jan 2024 08:11:26 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that the software update is developed to enhance the performance or stability of the smartphone and it is fully tested in different stages, in case there is any kind of issue that occurs after the update then we are always helping our customers.

We'd request you to follow the easy troubleshooting steps that might help to solve the camera issue.

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Check the device in safe mode: https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

In case the issue still occurs, please register your concern in the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

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