Dynamic Lock Screen Issue

pajuuu0603 — Fri, 20 Oct 2023 13:08:07 GMT

New wallpapers are not coming even though the dynamic lock screen is already applied !

Please solve this problem as soon as possible.

Re: Dynamic Lock Screen Issue

cs_member10 — Tue, 24 Oct 2023 10:47:34 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we suggest you kindly enable Auto update, if this setting is enabled the wallpaper in your current rotation will be updated automatically from time to time. And if you want the stories through the gallery app kindly select more images by the following steps: Settings > Wallpaper > Select Gallery > Choose more than 15 photos or videos to add to your wallpaper then select Done > Select Set on the Lock screen.

If the issue still persists kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

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Dynamic Lock Screen Issue

Re: Dynamic Lock Screen Issue