Wifi 5Ghz problems

SY97 — Thu, 12 Oct 2023 08:31:11 GMT

I don't know if anyone is facing this issue but my phone stopped connecting to the 5Ghz band for our wifi.

Andriod 13 S23+.

The wifi system is a orbi mesh system from Netgear. The 5Ghz and 2.4Ghz bands are on 100% transmit power, meanwhile 2.4Ghz is on auto channel and 5Ghz only has 4 or 5 Channels to choose from.

Switching around the 5Ghz channel doesn't make any changes for any of the multiple galaxy devices in the house that are also not connecting to the 5Ghz band.

Anyone knows what to do and has a valid solution to this issue?

Re: Wifi 5Ghz problems

cs_member10 — Fri, 13 Oct 2023 08:37:01 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue by the given link: https://www.samsung.com/in/support/mobile-devices/how-to-troubleshoot-a-galaxy-phone-that-wont-connect-to-a-wi-fi-network/

In case the issue still occurs please report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support.

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Wifi 5Ghz problems

Re: Wifi 5Ghz problems