topic Re: Display issue of note 20 ultra in Tech Talk

Display issue of note 20 ultra

Bara999 — Tue, 09 Aug 2022 04:08:00 GMT

Hello, I bought Samsung galaxy note 20 ultra in January 2021. Now within this time ( One and a half years) the phone has started showing a display issue. One vertical green line from the top running down till the bottom appeared and then a scond line appeared after two days. I took the phone to the service centre. Recommended remedy is to replace display screen with a new one . I was using this phone very carefully. The display issue can occur from a drop impact. But the phone never was fallen or dropped. If it has fallen your service personnel can easily make out. I am saying this because, the display issue occured without any shock or a fall. So the problem, may be, is because of the hardware projected issue. Any one one of us facing similar issue, please post comments....

Re: Display issue of note 20 ultra

MuzikD — Tue, 09 Aug 2022 04:10:33 GMT

Actually, a lot of people having this issues in many series like s20 series .. this is genuine issue but samsung India is ignoring this.
It happened because of software.

Re: Re: Display issue of note 20 ultra

Bara999 — Tue, 09 Aug 2022 04:27:58 GMT

Is this a display issue or a hardware issue...

Re: Re: Re: Display issue of note 20 ultra

MuzikD — Tue, 09 Aug 2022 05:05:10 GMT

It is now a hradware issue but caused by software.

Re: Display issue of note 20 ultra

Bara999 — Tue, 09 Aug 2022 05:25:27 GMT

Can this be solved by changing the display screen...

Re: Re: Display issue of note 20 ultra

MuzikD — Tue, 09 Aug 2022 05:34:58 GMT

Yes, that can be solved but i guess, you will have to pay a big amount around 24k to do that.

Re: Re: Display issue of note 20 ultra

NOOB_1ST_ACC — Tue, 09 Aug 2022 06:26:07 GMT

U have to pay 19000 for display replacement including gst and labour charges.

Re: Display issue of note 20 ultra

cs_member8 — Tue, 23 Aug 2022 07:19:54 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: Display issue of note 20 ultra

Bara999 — Sun, 28 Aug 2022 15:08:02 GMT

On the 17th Aug 2022, in the afternoon, I collected my note 20 ultra from the service center after the free of cost display replacement, offered by Samsung. The work is done perfectly well and the applications are working normal like before.
I am delighted to see my handset as good as new. Thanking Samsung and all it's crew for enabling this token of good will gesture favouring me. Owe you an apology for the delay in responding.
Ramanarayanan....

Re: Re: Re: Display issue of note 20 ultra

Massz_N20Ultra — Wed, 07 Sep 2022 20:38:33 GMT

Bro please dm me if possible so that i can follow your process, as I am facing same issue but the service center guys are not ready to provide me the FOC replacement.

Re: Re: Re: Display issue of note 20 ultra

Deeps143 — Sat, 24 Dec 2022 07:48:25 GMT

Hi Buddy, could you please tell us the process so other users also gets same benefits and saved their hard earned money.

Re: Re: Re: Re: Display issue of note 20 ultra

Bara999 — Sat, 24 Dec 2022 08:14:39 GMT

I kept communicating Samsung India by sending mails one after another. Also I could prove that the phone has never fallen, which is a good cause to deny free service. They called me asking to give the mobile to the nearest service centre, who in turn sent a report regarding the condition of my mobile. Finally they called me and informed that the display will be replaced free of cost. According to them the screen damage could occur by a fall or a drop. One has to convince that the fault occurred is not de due to our fault.

Re: Re: Re: Re: Re: Display issue of note 20 ultra

Deeps143 — Mon, 02 Jan 2023 13:43:53 GMT

do you have service requests number through which the replacement happened. if you can share then it would be helpful

Re: Display issue of note 20 ultra

Bara999 — Mon, 18 Sep 2023 06:09:39 GMT

Regarding software update.
Samsung has announced a continuous software support for four years and security update for five years for flagship phones. Why did they exempt Note 20 ultra. Please enlighten.

Re: Display issue of note 20 ultra

Bara999 — Mon, 02 Dec 2024 15:41:46 GMT

The green line has appeared again on my samsung note 20 ultra after August security patch update. After contacting, Samsung India has denied free replacement of the display scrreen citing internal policies. I have filed a compliant before consumer redressal forum. Will wait for the court's verdict.

Re: Display issue of note 20 ultra

Bara999 — Mon, 02 Dec 2024 11:51:03 GMT

Any flagship phone is only good until, the security patch update.. There should be an option to buy security patch update. Collective requests may bring such changes.