topic Re: WhatsApp in Tech Talk

tejuuchowdary — Fri, 13 Dec 2019 05:04:52 GMT

Video & Voice Calls for WhatsApp was not working after Samsung S10e android 10 update and latest WhatsApp update 2.19.352 & 360. I can't able to answer the calls and cannot even connect for the calls. Please anyone help me out with your suggestions.

Re: WhatsApp

anilmenon — Fri, 13 Dec 2019 05:10:27 GMT

Have you tried uninstall the WhatsApp app update from Google play store

Re: Re: WhatsApp

tejuuchowdary — Fri, 13 Dec 2019 05:40:44 GMT

yeah I had tried it but no use.

Re: WhatsApp

anilmenon — Fri, 13 Dec 2019 06:39:11 GMT

pls create bug issue under Samsung service link

Re: Re: WhatsApp

tejuuchowdary — Fri, 13 Dec 2019 07:21:24 GMT

okie thanks Man. if possible can you pls help with the steps to create the bug issue

Re: WhatsApp

VasudevSarvam — Sat, 14 Dec 2019 01:46:28 GMT

dont worry samsung will fix it

first uninstall ur whatsapp
then download it from samsung galaxy store
may be it will solve ur prob

Re: Re: WhatsApp

tejuuchowdary — Sat, 14 Dec 2019 02:28:26 GMT

okay I'll try this way. Thank you😊

Re: WhatsApp

Samsung_Support2 — Tue, 17 Dec 2019 08:32:06 GMT

Hi there,

To resolve the issue please follow the below mentioned steps:

>Settings> app>3 dots/more option>show system app>search for Whatsapp app>Clear cache>force stop.
>You can also check by updating the application via app store/Google play store.
> If issue still exists then once check by uninstalling and reinstalling the required application.
> Else, you need to once contact the concerned app developer.

Regards,
Team Samsung Members