topic Re: Re: Re: F62 camera problem in Tech Talk

F62 camera problem

GhaghlkaHarsh — Fri, 08 Sep 2023 04:53:05 GMT

When I'm switching the camera in portrait mode so my screen above photo and my phone will be stack for few seconds and no any work back home and resent button. So please fix this bug because samsung has known for his camera and software optimization and in the samsung phone like this problem we didn't expect

So please provide a software update and fix because this problem face in last software update.

And also fingerprint problem sowing when I'm touch the fingerprint sensor so sowing fingerprint not recognize.

So please fix this bug.

Re: F62 camera problem

umesh30 — Fri, 08 Sep 2023 05:13:01 GMT

Clear cache of camera app or reset camera settings...

Re: Re: F62 camera problem

GhaghlkaHarsh — Fri, 08 Sep 2023 05:18:13 GMT

I have clear data but problem is as it is.

Re: Re: Re: F62 camera problem

umesh30 — Fri, 08 Sep 2023 05:41:37 GMT

Force stop camera app and reopen the camera (or you can turn off scene optimiser and HDR options in camera settings)

Have you checked the camera in safe mode?

Re: F62 camera problem

AagyatPrani — Fri, 08 Sep 2023 05:42:37 GMT

Iam useing the pgone from 2 years but not faced such issue.

Try resetting camera app and resetting your fingerprint setting

Re: F62 camera problem

cs_member10 — Fri, 08 Sep 2023 14:30:51 GMT

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same Please follow the easy troubleshooting steps that might help to solve the issue.

1: Clear an app's cache, Follow the steps: Navigate to Apps> navigate to and open settings> tap apps> View system apps> application > storage> Clear the cache.

2: Switch off your phone for a few minutes and then switch on and wait for a few minutes.

3: Update the App if available. Update software: Menu>apps>settings>software update>install.

4: Reset app preferences: Setting >> Apps >> Three dots on the right top >> Reset app preferences.

In case the issue still occurs. Please share the device log file within 15 minutes of the issue occurrence by using the error report option via the Samsung Member application. To share a log file, click on the Samsung Members Application Open Samsung Members Application > Support> Tap on error report > Type your query > Send.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: F62 camera problem

613261 — Sun, 24 Mar 2024 04:14:52 GMT

Camera