topic Re: Re: SAMSUNG GALAXY A 71 in Tech Talk

SAMSUNG GALAXY A 71

nameishemanth — Mon, 17 Jul 2023 17:37:54 GMT

I have facing a issue with my Samsung Galaxy A71 mobile that's some times in call I'm not able to here the voice of caller and call also not able to hear my voice but when I keep phone on Speaker I can hear him but he can't hear my voice but finally after restarting mobile we both can speak normally

Re: SAMSUNG GALAXY A 71

Kawsar575 — Mon, 17 Jul 2023 18:07:33 GMT

Update your phone

Re: Re: SAMSUNG GALAXY A 71

nameishemanth — Mon, 17 Jul 2023 18:14:11 GMT

Done it's uptodate

Re: Re: Re: SAMSUNG GALAXY A 71

Kawsar575 — Mon, 17 Jul 2023 18:18:37 GMT

I'm also using A71. I also had same problem. After updating on 8th July I didn't face that problem. I hope you won't face that problem too. Good luck 🤞

Re: SAMSUNG GALAXY A 71

nameishemanth — Mon, 17 Jul 2023 18:22:09 GMT

Can you share the present update details

Re: Re: SAMSUNG GALAXY A 71

Kawsar575 — Mon, 17 Jul 2023 18:26:49 GMT

Stability and security update

Re: Re: SAMSUNG GALAXY A 71

Kawsar575 — Mon, 17 Jul 2023 18:33:11 GMT

Moreover it's June 2023 update

Re: Re: SAMSUNG GALAXY A 71

Kawsar575 — Mon, 17 Jul 2023 18:33:46 GMT

Did you received June security update??

Re: SAMSUNG GALAXY A 71

imanandkumar — Mon, 17 Jul 2023 18:55:07 GMT

Bhai koi glitch hoga solve to hoga na

Re: SAMSUNG GALAXY A 71

nameishemanth — Mon, 17 Jul 2023 19:17:13 GMT

Haa

Re: Re: Re: SAMSUNG GALAXY A 71

nameishemanth — Mon, 17 Jul 2023 19:17:29 GMT

Yes received

Re: SAMSUNG GALAXY A 71

cs_member10 — Thu, 20 Jul 2023 08:49:37 GMT

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

1. Disconnect anything plugged into the headphone jack like a selfie stick, headphones, Bluetooth, etc.
2. Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. (If any)

If the issue has not been resolved then restart the device & record your voice to verify the issue.
Step1: Press & hold the power key.
Step2: Tap on restart.
Step3: Tap again to restart your phone.

Record your voice by using a "Voice recorder" and playing the recorded audio.
Navigate to the app's screen and tap on the Samsung folder.
Tap on the voice recorder.
Tap on recording to record your voice then tap on stop to save the recording.
Tap on save.
Select and tap on recently recorded audio to hear the audio quality.

Note: If the recorded audio quality is good, then your microphone is working fine

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support