topic Re: Re: S22 Ultra 5G Display Problem in Tech Talk

S22 Ultra 5G Display Problem

Arnab06 — Sat, 18 Mar 2023 16:14:30 GMT

I got my S22 ultra TGY variant phone on April 2022. No problems found during my usage.

But things became worse after OneUi 5.1 update.

Yeaterday (17 March 2023) evening when I was using my S22 ultra watching youtube video suddenly White light band appeared into my screen and the right portion of the display showing tinted color / mixture of green & yellow appeared witohut any reason I don't know.

My device have no physical damage or I have dropped my device recently. Its display refresh frequency was set to 120Hrz.

For the last few months I was seeing on FB and twitter from my region that some people using S22 ultra bought from various regions are facing with this issue. Some have white band on the right side and some of them got it on left side next to the camera cutout. But the problem is same.

Quick temporary solution is that to set display freqency set 60 Hrz and the white band disappeared. But screen is slighlty yellowish than normal.

Immediately I took seteps after facing this issue:

1) restart phone (several times)

2) clear cache partition

3) run phone in Safe Mode and finally

4) Hard Reset

5) Update phone to latest firmware

.... But the result is nothing.😭😭😭😭😭

From my device in Samsung Memebrs App I tried to communicate with the Samsung Support Team, they also told me to do the above mentioned procedures to I perform. I told them that I have already did it but nothing improved.

Now they are asking me to visit them.

Lets see what they can offer from me 'coz I got this phone as Gift which was purchased from Hong Kong region and I stay in South Asia region (India). I am afraid that my local service point can not provide me a service with a free of cost (though I have still 1 year warranty period)😭😭😭😭.

Dear @samsungMobile please help me.

Re: S22 Ultra 5G Display Problem

moulimanchu1318 — Sat, 18 Mar 2023 17:10:34 GMT

Is the phone have warranty ?

Re: Re: S22 Ultra 5G Display Problem

Arnab06 — Sat, 18 Mar 2023 17:12:48 GMT

This phone has a Hong Kong 1 year warranty.

Re: S22 Ultra 5G Display Problem

moulimanchu1318 — Sat, 18 Mar 2023 17:15:25 GMT

Ya bro you have to contact the service center they can replace the screen

Re: Re: S22 Ultra 5G Display Problem

Arnab06 — Sat, 18 Mar 2023 17:30:59 GMT

Yes I have contacted my local Indian service center. As it was not purchased from India so they are asking price 250 USD but if I bought it from them they can replace the device for free 😭 😭 😭

Re: S22 Ultra 5G Display Problem

NevinJoju — Tue, 21 Mar 2023 05:54:09 GMT

I just faced the same issue today on my s22 ultra Indian version for me it was the left side and I immediately locked the phone without using the phone for a while and when unlocked it was gone.

Re: Re: S22 Ultra 5G Display Problem

Arnab06 — Tue, 21 Mar 2023 06:19:13 GMT

Brother, be prepared 😪. And check your screen refresh rate.

Re: S22 Ultra 5G Display Problem

NevinJoju — Tue, 21 Mar 2023 06:27:29 GMT

Yes will have to go to service centre to show regarding this issue 😔

Re: S22 Ultra 5G Display Problem

cs_member8 — Thu, 23 Mar 2023 07:19:04 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

Re: Re: S22 Ultra 5G Display Problem

Arnab06 — Thu, 23 Mar 2023 08:19:39 GMT

On 18 march 2023, I did it. And they have replied to meied me to wait. Still I am waiting for their response.

Re: S22 Ultra 5G Display Problem

medhun — Wed, 29 Mar 2023 17:31:16 GMT

Same issue for me what to do

Re: S22 Ultra 5G Display Problem

medhun — Thu, 30 Mar 2023 06:39:40 GMT

Bro any one find solution for this issue

Re: Re: Re: S22 Ultra 5G Display Problem

medhun — Thu, 30 Mar 2023 07:29:03 GMT

Bro you solved this problem? I contacted Samsung service center without seeing mobile they said you put down and and I shared yours and another person with same issue they said its **bleep** 😔 😑 .

Re: S22 Ultra 5G Display Problem

s6liteuser — Thu, 30 Mar 2023 15:25:52 GMT

Got the same issue... any solution

Re: S22 Ultra 5G Display Problem

Arnab06 — Sun, 02 Apr 2023 15:32:37 GMT

1st April I have vistited the service center. and had to change display paying full price.

Re: Re: S22 Ultra 5G Display Problem

s6liteuser — Fri, 07 Apr 2023 03:23:14 GMT

But why should samsung not take care of problems arising out of their update be it hardware or software issue

Re: S22 Ultra 5G Display Problem

MAHAFUJ71 — Sat, 03 Jun 2023 14:51:32 GMT

My friend facing the same problem of white light in the left side of the camera with his s22 ultra.he went to service center but his warranty had overed so samsung refused for giving free service.If it's samsung's fault so samsung should solve this problem for free of cost😡😡

Re: S22 Ultra 5G Display Problem

kukku_12 — Tue, 08 Aug 2023 12:25:42 GMT

I have also started facing this issue since the July update.

Re: S22 Ultra 5G Display Problem

Preeyam — Fri, 20 Oct 2023 12:13:05 GMT

Suddenly White light band appeared on my screen and the right portion of the display showing tinted color/mixture of green & yellow appeared without any reason I don't know. My device have no physical damage or I have dropped my device never ever. Its display motion smoothness frequency was set to Adaptive. Then from yesterday night, I found from various sources and even in the Samsung Mobile community also, that some people using S22 Ultra bought from various regions are facing with this same issue. Some have white band on the right side and some of them got it on the left side next to the camera cutout. But the problem is the same.

Pls share any solution to get this fixed

Re: S22 Ultra 5G Display Problem

ROZAJMERI — Sun, 26 May 2024 11:30:33 GMT

I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed

I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone
Dont parchese samsung S seris phone
S22 ultra s23 ultra s24 ultra all model probleams
Dont update ONE UI Version 6.1