topic Re: Re: Eye comfortable shield problem in Tech Talk

Eye comfortable shield problem

SJIT-S21FE-SD888 — Fri, 24 Feb 2023 08:07:31 GMT

As i scheduled eye comfort shield on my S20FE 5G full time, but some times it got deactivated after locking and unlocking thenbit reactive, happen in 1hr or 2hr,any suggestions??

Re: Eye comfortable shield problem

Anonymous — Fri, 24 Feb 2023 08:14:33 GMT

Reset settings once and check it

Re: Re: Eye comfortable shield problem

SJIT-S21FE-SD888 — Thu, 09 Mar 2023 00:26:21 GMT

Tried but same thing not resolved

Re: Eye comfortable shield problem

SJIT-S21FE-SD888 — Thu, 09 Mar 2023 00:27:12 GMT

@samsung guy's are you available or have no answers??

Re: Eye comfortable shield problem

cs-member11 — Fri, 10 Mar 2023 14:06:04 GMT

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:

Navigate to Accessibility.
Navigate to Settings, and then swipe to and tap Accessibility.

Turn off Color inversion.
Tap Visibility Enhancements, and then tap the switch next to Color inversion to turn it off if needed.

Turn off the color filter.
While still in Visibility Enhancements, tap Color filter, and then tap the switch at the top to disable the feature if it is turned on.

Not all Galaxy devices have Color adjustment options.

Turn off the Color adjustment settings.
Tap Color adjustment or Color correction and then tap the switch to disable it. Now, Eye comfort shield will be available.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support